Content design and ChatGPT for UX copy

Ben Davies-Romano and Annelie Tinworth, Klarna

As content designers supporting many teams in a huge company, we know that many people are responsible for writing UX content beyond just us. And indeed, we know that a lot of you out there don’t have access to a writer or a content designer in the first place. But this doesn’t mean that your words are not important, or have any less of an impact on your product’s UX.

Our aim here is to empower you all in using GenAI, specifically ChatGPT, to get the words done, at least to a level that is good enough from a UX perspective.

It’s important to clarify here: AI cannot replace the entire skillset of a content designer. There are worries from some at the minute that this is going to happen, and while management in some companies may mistakenly think that this is the case, it is not. AI is limited and always will be limited.

That being said, while it can’t produce reams of stunning and flawless microcopy, it can help you get “good enough” words. (That’s right — “good enough” is our standard when using AI, not “perfect”.)

Read the full article – A complete Content Design intro to using ChatGPT for UX copy – on Medium